FanConnect is a leader in the Digital Signage and IPTV space for professional and college sports. We operate in over 50 venues across the United States, including many of the largest stadiums in the country. Our rapid growth and reputation have been built on our ability to deliver innovative technology and high ROI for our clients.
The Account Manager’s responsibility is to retain and grow a loyal and satisfied client base by managing expectations and customer satisfaction. The Account Manager will build and maintain ongoing relationships with assigned clients. The Account Manager is the primary relationship liaison between FanConnect and the assigned client base and is both the client advocate and advisor.
The Account Manager works closely with other members of the sales support teams to ensure each client’s individual needs are being met and consistently addressed.
3+ years experience in business development
Ability to deal with changing priorities to complete tasks in a short period of time
Exceptional organizational and time management skills
Excellent written, verbal, and formal presentation skills to all levels of management.
Solid commitment to sales and customer service with good initiative and follow-through
Comfortable interacting at all levels within an organization
Passion for sport, be it college football, gymnastics, cricket, or auto racing
Experience in professional and/or college sports
Ability to learn new technologies quickly
3+ years of account management experience, with a clear track record of client growth and retention
Essential functions and responsibilities:
Work with select accounts to build relationships and expand revenue opportunities
Customer retention (and decreases) measured by retaining a minimum percent of recurring revenue in your portfolio
Ensure that all assigned clients are satisfied with services and ready to act as a reference as necessary to help close new business
Identify new revenue from assigned client base
Develop and maintain product and revenue strategy for clients