Technical Support

We are seeking a technically savvy, driven team member who loves to take on new challenges, collaborates well in a dynamic environment, and will provide excellent support to our clients.

If you have a Raspberry Pi smart mirror, wrote a script to pick up free agents instead of using your waiver claims, built a Hackintosh with everything working on Mojave, or something similar, you may be a good fit.

You will be part of a team using leading technologies to develop, implement, and support systems for a growing digital signage company with tens of thousands of screens in sports and entertainment venues. You will own support of our software stack for clients, assist with internal IT systems, and grow alongside our company.

Required Qualifications

  • Excellent technical troubleshooting and problem solving skills

  • Good interpersonal, oral, and written communication skills

  • Ability to juggle, prioritize, and complete varying tasks on time

  • Passion for and curiosity about technology

Pluses

  • Android and/or Linux experience

  • Programming experience

  • Advanced A/V knowledge

  • Adobe CC (Photoshop, InDesign) familiarity; eye for design

Responsibilities

  • 1st line support for external, technical and non-technical customers

    • Interface with marketing and sponsorship to assist with our products and ingest assets

    • Talk with engineers and managers on deep dive troubleshooting, root cause analysis

    • Manage ticketing, other help desk systems to communicate progress to stakeholders

  • Assist in hardware development, QA, and growth projects

  • Commitment to rotating on-call or shift work outside standard business hours

  • Make mistakes! Learn from them, improve our process, do it all over again

As a FanConnect employee you will get:

  • A competitive salary

  • A comprehensive set of benefits

  • A casual work environment with complimentary drinks and snacks, darts, and table tennis