Technical Support

We are seeking a technically oriented customer support leader to join our Charlotte team. You should be hands-on, an excellent problem solver, coach and collaborator, and a great communicator!

You will be part of a team using leading technologies to develop and support systems for a growing digital signage company focused on sports and entertainment with tens of thousands of screens. You will be responsible for supporting our customer base, partners, and IT systems, with lots of opportunities to grow alongside our company.

If you can explain Kubernetes to your parents, run a home Hackintosh with everything working on Mojave, or something similar, you may be a good fit.

Required Qualifications

  • Excellent problem-solving skills, from technical troubleshooting to expectation management

  • Great interpersonal and communication skills to interact with entry-level or C-suite personnel

  • Years of experience supporting a complex, customer-facing technical system

  • Ability to juggle, prioritize, report on, and complete varying tasks on time

  • Passion for and curiosity about technology

Pluses

  • Years of Experience with:

    • Linux and Android

    • Advanced or broadcast A/V

    • Evaluation and operation of SMB IT Systems (Cisco IOS, FreeNAS, ESXI)

  • Eye for design and Adobe Suite experience

  • Likes sports, be they college football or cricket

Responsibilities

  • Manage all lines of support for internal and external customers:

    • Oversee ticketing, other help desk systems to deliver excellent client support

    • Communicate progress to stakeholders, be a face of the company for external clients

    • Work with engineers on deep dive troubleshooting, root cause analysis

  • Assist in hardware development, QA, and growth projects

  • Commitment to rotating on-call or shift work outside standard business hours

  • Make mistakes! Learn from them, improve our process, do it all over again

As a FanConnect employee you will get:

  • A competitive salary

  • A comprehensive set of benefits

  • A casual work environment with complimentary drinks and snacks, darts, and table tennis

work @ fanconnect.tv